Reservation System Help

Help Topics

Use the links below to navigate to the help topics provided.

How This Site Works
Using Availability Information To Find A Site
Making A Reservation
Menu Selections

Color Blind Assistance
Accessibility Assistance
Availability Tools

How This Site Works

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This site will allow you to reserve a great camping trip. On the Home page for the reservation system, below the park logo, you will see a row of menu selections that allow you to view the Home Page, Browse Maps, review your Reservations, review Information about park policies and a Help menu option.

Below the row of menu selections is a line that provides you with a status of whether you are logged in to your account or not. If you hadn't logged in, the left side of the navigation line would have the words "Sign In". If you click on the "Sign In" words you will be asked for your email address and your password. Once valid entries are made, the Navigation line displays your name and the Login selection is changed to "Sign Out" so that you can sign off of your account when you are finished.Once you have signed in you will have access to view, change or cancel your reservations.

You do not have to sign in to your account to use this website. You can view maps and check for availability for any reservation types (Campsites, Yurts). If you want to review your account or reserve a site you will have to sign in.

IMPORTANT NOTICE: If you start using this reservation system and you become inactive for more than 20 minutes, you will have to restart your activities by reselecting one of the menu selections.

Using Availability Information To Find A Site

Step 1. Pick your reservation type

Select the type of site you are looking for.

Step 2. Pick your arrival date

The Quick Date selection will provide you with a list of common dates for weekends and holiday weekends.
If you choose a Quick Date, the number of nights will be automatically selected.
If you don't use Quick Date, you can enter the Month and Day individually or choose the Calendar icon to select the date.
If you use the Calendar, dates outside of the 3 month reservation window are faded with a strikeout character in the middle of day.

Step 3. Pick your park and/or campground

If you know which park you are interested in, you can select the park from the list of parks.
Depending on which park you choose, you can either see an overview map of All Campgrounds or select a particular area within the campground

Step 4. Pick your site requirements

Choose the equipment you plan to use for your stay.

You can narrow down the type of site you are looking for by choosing More Search Preferences

You can choose any Feature from the list and select to either include or exclude sites that meet that criteria.
If you choose to include a Feature, you are asking to find sites that are available and match the Feature.
If you choose to exclude a Feature, you are asking to find sites that are available and don't match the Feature.

You can now browse for sites by using the view option buttons to view the results on a map, in a grid view or on a calendar. Whatever option you choose is just a starting point - you can always switch between views by selecting the appropriate tab when you are view site availability.

Using 'Maps' To Navigate

To view availability on a map or if you just want to view campground maps without specifying dates, press the "On a Map" button, or choose the Browse Maps menu selection from the top menu. If you haven't selected a park, you will be shown an overview map.
To get started you would click on the region where you want to find a site
Select the park by clicking on a park name. If you have selected dates, the map will be showing availability for the dates you entered. Parks that are open for the dates you have selected will have a green dot. A yellow dot means the park does not accept reservations for the dates you have selected, but is open for first come first served use or that there are restrictions that may prevent you from reserving. A red dot means the park is not open. Select a park with a green dot to continue.
Click on the campground area of the park overview map or use one of the text links to select the campground to view
Site numbers on the map will be colored red, yellow, green or black depending on their availability
- Green - For campsites that are available for the dates you have selected
- Yellow - For campgrounds that are available, but there are restrictions such as equipment size or number of people
- Red - For campgrounds that are not available for the selected dates
- Black - For areas that do not have the type of site you are requesting
When a suitable site type has been found click on the Reserve button

Using 'Pick your park and/or campground' To Navigate

This method is very similar to Using Maps except you are using a drop-down list to navigate through the maps
The first drop-down list allows you to select the Park Overview map or select an individual campground
The second drop-down list allows you to select a subset of the Park Overview or an area within a campground

Using 'Availability List' To Navigate

To view availability in a list, press the "In a List" button. You can also choose the Browse Maps menu selection followed by selecting the Availability List tab above the map.
If you haven't selected a park, you will be shown a list of parks that you can click on.
Depending on the "Reservation Preferences" you have already entered, the names of the parks, campgrounds or sites will be shown with an icon indicating availability
- Green - For campgrounds that are available for the dates you have selected
- Yellow(non-reservable) - For campgrounds that are open but not reservable
- Yellow(restrictions) - For campgrounds that are available, but there are restrictions such as equipment size or number of people
- Red - for campgrounds that are not available for the selected dates
- Black - For areas that do not have the type of site you are requesting
Clicking on a location will take you to a list of the campgrounds
Clicking on a campground will then take you to a list of campsites within that campground
When a suitable site type has been found click on the Reserve button

Using 'Availability Calendar' To Navigate

To view information on a calendar, press the "On a Calendar" button. You can also choose the Browse Maps menu selection followed by selecting the Calendar tab above the map.
If you haven't selected a park, you will be shown a list of parks that you can click on - note that availability in the calendar view is only shown at the park or campsite level.
Depending on the "Reservation Preferences" you have already entered, each date will be shown with an icon indicating availability
- Green - For campgrounds that are available for the dates you have selected
- Yellow(non-reservable) - For campgrounds that are open but not reservable
- Yellow(restrictions) - For campgrounds that are available, but there are restrictions such as equipment size or number of people
- Red - for campgrounds that are not available for the selected dates
- Black - For areas that do not have the type of site you are requesting
You can use the 'Previous 2 Weeks' and 'Next 2 Weeks' links above the calendar to see additional dates.
Clicking on a location will take you to a list of the campgrounds
Clicking on a campground will then take you to a list of campsites within that campground
When a suitable site type has been found click on the Reserve button

Making A Reservation

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When you click on the Reserve button you will be asked to Login as a returning customer or signup as a new customer.
Once you are logged in, you will be presented with 6 steps to complete your reservation:

Once you have clicked on the Reserve button you will be asked to Login as a returning customer or signup as a new customer. If you had already logged into your account you will be shown a table with all the information you have selected and ask you to confirm that it is correct. You will also have to confirm that you will abide by all park policies
This page asks you to review your contact information and click "Next" if everything is correct. If your contact information has not been entered into your profile you will have to enter all of the details
The person making the reservation is considered to be the Reservation Holder. The person who is actually going to use the reservation is considered to be the Permit Holder. In most cases the Reservation and Permit Holder are the same person; hence, the user would select, "I will be the permit holder". Since a user can book sites for other people this step allows you to specify a permit holder other than the user. If this option is selected, the user can enter the contact details for the Permit Holder. The Permit Holder is the person who will be sent a confirmation letter
During this step you can acknowledge whether or not you are eligible for a discount rate. If you are not eligible, select "Regular" from the dropdown list. Otherwise, select the discount rate that is appropriate
The system will calculate the appropriate fees and request a credit card number in order to guarantee your reservation
Your request for a reservation is now ready to be processed. Click the "Finish" button to complete your reservation. You will then be shown a message indicating that your reservation is being processed

If your reservation is booked successfully you will receive a transaction reference number.

From this page you can click on "View Reservation Details" to view the details of your current reservation. You can print this page by using your web browser's printing capabilities. You can also click on "View Your Reservations" to view a list of all your current and cancelled reservations.

If you wish to continue browsing for a site in a different campground or park you follow the link back to the appropriate region, park or campground level and begin the process again.

Always remember to read the screens carefully for additional help.

Menu Selections

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You can use the main site menu to navigate through the site.
See each individual Menu Item Topic for details on what each menu item does.

Home Page

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This is the starting page for the Reservation system. This page provides you with information about this online reservation service and provides you with links to review the "Reservation Policies", "Browse Maps" or "Sign In" to your reservation account.

Browse Maps

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Using "Browse Maps" you will be able to view park and campground maps, as well as obtain detailed site descriptions for each site. The Browse Maps screen is made up of two parts. The left side of the page is used to enter your "Reservation Preferences" and the right side of the page provides you with the ability to find campsites using "Maps", using "Availability List" or using a "Calendar". The "Legend" button can be pressed at any time to open a window containing information about site availability and icon descriptions.

If you choose to use the "Map", "Availability List" or "Calendar" methods to view campgrounds and campsites without entering any "Reservation Preferences" you will not be shown any availability information for the campgrounds or campsites. In order to receive availability information you have to make selections for your "Reservation Type", your "Reservation Dates" and your "Party/Equipment Selection".

My Reservations

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When you click on "My Reservations" you be shown a screen that allows you to Sign In if you are a returning customer or register for a new account if you are a new customer.You may also look up an individual booking by entering the relevant information in the 'Look Up A Reservation' section. If you choose to Sign In, you will be shown a list of your current reservations and your past/cancelled reservations. After clicking on the "Details" link beside a reservation, you will be able to Change, Cancel or Print your reservation.

My Reservations - Home

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In order to get to your personal "My Reservations - Home" page you must Sign In to your account. After you have signed in select "My Reservations" from the menu located at the top of the page. Here you will find information about your online account, as well as current and past reservations.

Update My Profile

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In order to update your profile you need to Sign In to your account and navigate to your "My Reservations - Home" page. From the Quick Links located on the right hand side select "Update My Profile." This page allows you to change your personal information, and your changes will be reflected once you select the Update button at the bottom of the page.

Change My Password

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In order to change your password you need to Sign In to your account and navigate to your "My Reservations - Home" page. From the Quick Links located on the right hand side select "Change My Password." You will be required to enter your Old Password, enter a New Password, and re-enter your new password in the Confirm Password field. Password requirements are listed above the Old Password field. Press the Change Password button to complete the update.

Change My Email Address

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In order to change your email address you need to Sign In to your account and navigate to your "My Reservations - Home" page. From the Quick Links located on the right hand side select "Change My Email Address." The email address currently in use will be displayed at the top of the page. To change the email address associated with your profile enter the new email address in the space provided, re-enter it in the Confirm Email Address field and enter your current password. Press the Change Email Address button to complete the update.

Change Reservation

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In order to change your reservation you need to Sign In to your account to see a list of your bookings or retrieve the reservation using the 'Look Up A Reservation' option. You can change a Current Reservation by selecting the "Details" link beside the reservation you want to change. You will then see a complete description of the reservation along with a section called Quick Links. In the Quick Links section there will be a link to "Change Reservation". Selecting this link will allow you to change the Permit Holder or the Booking Details.

Cancel Reservation

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In order to change your reservation you need to Sign In to your account to see a list of your bookings or retrieve the reservation using the 'Look Up A Reservation' option. You can cancel a Current Reservation by selecting the "Details" link beside the reservation you want to cancel. You will then see a complete description of the reservation along with a section called Quick Links. In the Quick Links section there will be a link to "Cancel Reservation". Selecting this link will allow you to cancel the booking.

Print Reservation

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In order to change your reservation you need to Sign In to your account to see a list of your bookings or retrieve the reservation using the 'Look Up A Reservation' option. You can print a Current Reservation by selecting the "Details" link beside the reservation you want to print. You will then see a complete description of the reservation along with a section called Quick Links. In the Quick Links section select "Print Reservation" to print the booking information.

Book Again

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If you are Changing, Cancelling or Printing a reservation the Quick Links section provides a link to "Book Again" at the same location of the reservation you are currently viewing. Once you select this link you will be taken to a page showing the Calendar for the location you were viewing. This will save you some time when you are booking the same location frequently.

Information

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When you place your mouse pointer over the Information menu you are shown selections for "Reservation Policies", "Privacy Policies", "Browser Information" and "Security Information". As you move your mouse pointer over each of these selections a hand icon will be displayed and the selection will be highlighted. Whenever you press the left-mouse button while the selection is highlighted, you will be taken to another page with information regarding the selection you clicked on.

Reservation Policies

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The "Reservation Policies" link takes you to the Reservation Policies Page.

If you have never used this system before, you should read this page in full to be sure that you understand all reservation policies.

Privacy Policies

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The "Privacy Information" link takes you to a page explaining the Park's privacy policies.

You should read this page if you have any concerns about any personal information collected.

Browser Information

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The "Browser Information" link explains what browsers work best with this site and what settings you should have to ensure the site works properly for you.

If you are having problems viewing this site, go to this page for help.

Security Information

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The "Security Information" link takes you to a page explaining the security protocols used by this system.

You should read this page if you have any concerns about security issues to do with this site.

Help

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When you place your mouse pointer over the "Help" menu you are shown selections for "Help", "FAQ" and "Comments". As you move your mouse pointer over each of these selections a hand icon will be displayed and the selection will be highlighted. Whenever you press the left-mouse button while the selection is highlighted, you will be taken to another page with information regarding the selection you clicked on.

Help

FAQ

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The "FAQ" link brings you to a page containing Frequently Asked Questions along with answers to those questions.

Comments

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The "Comments" link brings you to a page that allows you to make comments about the use of this online reservation system. You can make a compliment about the website, report a problem, make a suggestion about the website, ask questions or comment about a park, or just make a general comment.

Color Blind Assistance

Many of the features of this site rely primarily on colour to convey information. For example, available sites are coloured green on maps and sites that are not available are coloured red. Wherever colour has been used to convey information additional visual indicators are provided. Whenever site availability is shown on a map, we also adjust the font size of the site number to show availability; a large, bold font is used for available sites, a smaller font is used for sites that are not available. A 'mouse-over' that will show the availability status and service level of the site if you hold the mouse pointer over the site icon.

Colours and icons are used to show availability on the Availability List and Calendar views. Different icons are used to represent availability in these contexts. The icons are described at the top of the availability list page and in the legend tab.

Accessibility Assistance

While many parks have campsites that can accommodate wheelchairs, some parks have designated sites that are particularly suitable for wheelchair users. Wheelchair accessible sites are shown on the maps with a blue site number. If you require a wheelchair accessible site, you can locate these more easily by applying the Wheelchair Accessible search preference under the More Search Preferences heading. Availability information will then only show locations and sites that are available and are classified as being wheelchair accessible.

Accessible facilities, washrooms, etc. are marked on park maps with a wheelchair symbol. If you have any other requirements or need more specific information about the suitability of a campsite, please contact the park directly, the call centre cannot assist with this information – the contact information for the park can be found by clicking on the ‘More Info’ link for the park.

Availability Tools

The Map view is a good choice if you want to see how close a site is to park facilities.
The Availability List will quickly show which sites are available based on your search criteria.
The Availability Calendar is very useful to view availability for a range of dates and sites.

If you enter dates in Step 1 in the panel to the left of the main screen, all subsequent views will show availability based on those dates. Using the maps and List views, you will be able to see which parks, campgrounds and sites are available.

You can refine your search by entering information into Step 3 on the main page. Each selection you make may affect availability and this will be shown on the maps and lists. If you are looking for particular site features, try using the ‘More Search Preferences’ section to limit your search to sites that match your selections.

If you have a particular site you like and you want to know when that site is available, the easiest way to do this is to find the site on the map and then select the ‘Site Calendar’ option on the site description panel. This will show you the status of the site on a calendar and you can move forwards and backwards by month using the links provided. You can then use this information to enter dates in Step 1 on the main page.